I get ideas for articles from all over the place. This is one of those times that you don’t want to be what sparks the idea. I was heading into New York early this morning. I took the train so I had less control over my schedule and found myself in Penn Station with about 30 minutes to … [Read more...] about Customer Service Lessons I Learned from Starbucks
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Commodity vs Value Based Pricing for Your Services
It’s an interesting conundrum. We are told that we must provide amazing customer service if we want to get and hold on to customers, but it’s not always true. Don't believe me? Think about how many hours you spend waiting for customer service for your Internet or cell phone company. There is … [Read more...] about Commodity vs Value Based Pricing for Your Services
