I get ideas for articles from all over the place. This is one of those times that you don’t want to be what sparks the idea. I was heading into New York early this morning. I took the train so I had less control over my schedule and found myself in Penn Station with about 30 minutes to … [Read more...] about Customer Service Lessons I Learned from Starbucks
customer service
Come on in!
We were on vacation in Sedona. We decided to spend a couple of hours shopping. Main Street caters to visitors and we went from store to store browsing. We’ve all been to tourist towns. All of the stores carry pretty much the same merchandise. There are t-shirts, jewelry, regional artwork or … [Read more...] about Come on in!
Treat Me Right
Recently I've been on the receiving end of both truly awesome and truly horrific customer service. I've also received service that technically, should have been good but left me adrift. It's caused me to take a deep look at how I treat my own customers. Here are just a few of the things that I've … [Read more...] about Treat Me Right
