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How To Approach Sales Conversations and Cold Calls

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There’s always an agenda. One of my clients shared that there is a part of her that worries that when she approaches someone to have a conversation they will be turned off because they know her intention is to “pitch” something to them. Newsflash - Whenever you engage in a conversation with … [Read more...] about How To Approach Sales Conversations and Cold Calls

Customer Service Lessons I Learned from Starbucks

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I get ideas for articles from all over the place. This is one of those times that you don’t want to be what sparks the idea. I was heading into New York early this morning. I took the train so I had less control over my schedule and found myself in Penn Station with about 30 minutes to … [Read more...] about Customer Service Lessons I Learned from Starbucks

Seven Nuggets I Learned About Entrepreneurship From My Clients

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What I love most about coaching my high level clients is how much I learn during our conversations. Of course, I share all sorts of advice, insights and strategy and yet there are many times that I grab my pen and paper and write down something that one of us said during our discussion. Here are … [Read more...] about Seven Nuggets I Learned About Entrepreneurship From My Clients