It’s an interesting conundrum. We are told that we must provide amazing customer service if we want to get and hold on to customers, but it’s not always true. Don’t believe me? Think about how many hours you spend waiting for customer service for your Internet or cell phone company. There is always a recording […]
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I was at a beautiful, beachside hotel in Miami, the elevator opened; a bellman with six large pieces of luggage was already inside. As I joined him, I commented that someone brought a lot with them. Then he told me, two of the suitcases were empty but they will be full when they leave. Shopping […]
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A client of mine said, “I feel like a fraud. Like what right do I have to build a business around my needs and my desires? ‘Real businesses’ don’t get to do that. What right do I have to build a business my way and ignore what everyone else is telling me to do?” What […]
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Imagine you have a toothache and are looking for a dentist. (Stay with me here, this relates directly to your business, how you sell and especially how many prospects buy from you.) You try one dentist. The dentist looks at your tooth and says, “You have a cavity. It must be filled. It’s going to […]
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I was driving down a major road; I needed to make a left at the next traffic light. As I approached the “left hand turn arrow” turned green. I put my foot on the gas pedal. I had a green light, the light in the other direction was red. I could go. A car was […]
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This is what I learned visiting the windmills in Zannse Schans, just outside of Amsterdam. What do you think? Go ahead and post your thoughts in the comments section below.
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We were on vacation in Sedona. We decided to spend a couple of hours shopping. Main Street caters to visitors and we went from store to store browsing. We’ve all been to tourist towns. All of the stores carry pretty much the same merchandise. There are t-shirts, jewelry, regional artwork or other tourist “must haves.” […]
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It took almost thirteen years for me to muster up the courage. On July 24, 2014, I found myself standing at the Reflecting Pool at the 9/11 Memorial in New York City. My eyes welled up with tears. I reflected. On September 11, 2001, I worked for Datek Online in Jersey City, NJ. Our offices […]
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